Frequently Asked Questions

Everything you need to know about your LiliJewels experience.

What materials are used in LiliJewels pieces?

We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure longevity and a premium feel.

How should I care for my jewelry?

To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided LiliJewels pouch when not in use.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.

Do you offer a warranty on your products?

Yes, every LiliJewels purchase comes with a 1-year limited warranty covering manufacturing defects and plating issues.

Can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.